Frequently Asked Questions

Browse our products, add the ones you want to your cart, and proceed to checkout. You'll need to sign in with your phone number to complete the purchase.

We accept UPI, credit/debit cards and net banking through Razorpay's secure payment gateway.

Yes! At checkout, choose Cash on Delivery instead of paying online. The amount shown at checkout (which already includes shipping) is what you'll pay the delivery agent.

Yes, you can cancel an order from your Account → My Orders page as long as it hasn't been shipped yet. Once shipped, it can no longer be cancelled.

This is usually a temporary payment gateway issue, and such amounts are automatically reversed by Razorpay within standard banking timelines. If it's been longer than that, please contact us with your payment details.

Yes, we ship pan-India through our courier partners, subject to serviceability at your pincode.

Estimated delivery timelines are shown at checkout and on your order tracking page. Actual delivery may vary due to your location, weather, or courier delays.

Once your order ships, you can track it anytime from Account → My Orders.

We accept returns and refunds for genuine product or order problems only — a damaged, defective, wrong or missing item, or a product materially different from its description. Requests based on a change of mind or personal preference are not eligible. You have 7 days from delivery to raise a request from Account → My Orders → Request Refund.

You pick the affected item(s), choose a reason and give bank or UPI details. Our team reviews the request. For most issues the product is collected from your address by our courier partner, checked at our warehouse, and once it passes a quality check the refund is processed. "Missing item" requests do not need anything sent back.

Once approved (and, for returns, once the item is received and passes our quality check), the refund is transferred manually by our administration within 7 working days. This is separate from the 7-day window you have to raise the request.

Yes, every Vednik product is formulated from natural, ayurvedic ingredients with no synthetic shortcuts.

Each product page lists its ingredients, benefits and usage instructions under the product details.

You can browse the catalog without an account, but you'll need to sign up with your phone number to check out.

Share your personal referral link from your account. When someone you referred completes a purchase, you earn coins on their order. Coin values and limits are shown on your Wallet page.

Depending on our current settings, coins become available either as soon as your referred customer's order is delivered, or only after the 7-day return window has passed (the same window customers have to request a return) — either way, a coin is never made available while a return request is open on that order. If the order is later cancelled, returned, or refunded, the coins earned on it are reversed even if they had already become available.

Reach out anytime via our Contact Us page and our team will get back to you.